They will not ship an order to an additional address or person(s) information entered into the shipping notes section. Our shipping team will make every effort to accomodate any shipping notes related to the actual shipment of an order. While we do not ship internationally, we are obligated to note that kratom is also banned in the following countries: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, and Vietnam.
We do not ship to the following states, cities and counties, due to local kratom bans there in place: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin, Sarasota County, Union County, Denver, San Diego. TRACK YOUR ORDER Permitted and Restricted Shipping DestinationsĬurrently, we only ship to addresses within the United States. However, our Customer Support representatives are unable to track your package any more precisely than via the provided tracking number, and they cannot provide you with more accurate delivery estimates.Ĭlick the link below to track your order. We can be reached online or by phone at 88. If you need assistance finding the tracking number for your Kratom Spot order, please reach out to Kratom Spot Customer Support, who will help you locate it. The tracking number will be sent from on our behalf to the email address provided when placing your order. You will receive the tracking number for your order via email. TrackingĮach order placed through our website is assigned a USPS tracking number when it is ready for shipment. If you receive a product and the product packaging has been damaged or tampered with, please take a photo of the damage for proof of damage and then contact our Customer Support Team. All of our products are sealed in air-tight, resealable Kratom Spot packaging, and should arrive as such. To reduce the chances of an order being damaged in transit, products are packaged safely and securely by our Shipping Team before the shipping box is sealed with an adhesive strip and additional shipping tape if needed. The word “kratom” is not on the shipping label, and instead shows “KSLP – Kspot”. We do not include any distinguishing Kratom Spot or kratom related logos on our packaging material. All orders are carefully packaged in standard boxes provided to our company by USPS. The privacy of our customers is one of our top priorities. If you experience extreme delays (a week or more) or believe that your package may have been lost in transit, please contact our Customer Support Team, who will assist you in investigating the delay. If you wish to cancel an order, please contact Customer Support immediately for assistance. We are also unable to cancel an order once it is in transit.
Once a package has left our facility and is in transit, we are not able to control the transit time, delivery schedule or tracking updates. However, USPS transit delays may occur, depending on USPS’s processing and delivery schedule. We ship all of our orders via USPS Priority, which typically provides a 2-3 business day shipping time. We may not be able to ship to your city or state please check your local regulations if you have difficulty placing your order. Also note that USPS may observe holidays that result in shipping delays. However, we are not responsible for USPS delivery days resulting from weather, policy changes, or other events outside our control. Once shipped, your package should arrive within 2 to 3 business days after the shipping date, not including Sundays and holidays. Orders are shipped via USPS Priority Mail. When you purchase Kratom from us, we will keep you up-to-date on your shipment with email updates. Our facilities are closed in observance of the following holidays: We will ship the same day for orders placed on Saturdays before 12:00pm PST. Our regular business hours are Monday-Friday, from 9:00am to 5:00pm. When you order Kratom from Kratom Spot, your order will be shipped on the same day if placed before 3pm PST (6pm EST) during regular business hours.
Kratom Spot is committed to providing secure and speedy delivery of your Kratom orders to all of our U.S.
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